Retail and Customer Service Apprenticeships

Customer Service Practitioner

As a Sales and Customer Service Apprentice it will be your job to make sure that customers have the best possible experience.

That may involve taking phone calls or helping customers face-to-face.

As customer service is such a broad and highly sought skill, this Apprenticeship could take Apprentices to all sorts of industries, including retail, financial services, hospitality or sport and leisure.

Skills required

• Excellent communication skills
• Ability to lead and motivate a team
• A strong commitment to customer service
• The ability to work under pressure
• Confidence, drive and enthusiasm
• A positive attitude

Intermediate Apprenticeship – 4 GCSEs at grade 3 (D) or above (one in English or Maths) or equivalent.

Advanced Apprenticeship – 5 GCSEs at grade 4 (C) or above (one in English or Maths) or successful completion of an Intermediate Apprenticeship, or equivalent. These requirements are subject to change and may also differ to meet the needs of the employer.

As well as a College interview, progression onto an Apprenticeship is subject to an employer interview.

Don’t worry if you didn’t get the required grades, we can work with you to find a suitable route on to your Apprenticeship.

• Sales Consultant
• Supervisor
• Team Leader
• Sales Manager
• Contact Centre Manager
• Product Specialist
• Department Manager
• Telesales Professional
• Store Manager
• Sales Executive

And many more!

Assessment is through practical observation and theoretical tests.