Level 2 Certificate in Principles of Customer Service (EQUAL)

This course is designed to enable people to gain an overall view of customer service. It will provide you with the skills required by employers to work in a wide range of job roles. You will develop essential knowledge of how to carry out customer service related tasks such as how to manage information and even support events. This is a good all round customer service qualification which will help you gain the basics to support your CV applications across a huge sector of employment opportunities.

You will learn –

The principles of customer service and the delivery

How to effectively understanding customers

Gain an understanding of employer organisations

Explore how to communicate effectively with customers

How to handle customer information

Techniques of how to successfully problem solve

How to develop customer relations

You will be learning online at your own pace via our awarding winning e-learning platform. You set the pace of your own learning and you will have access to our professional accredited teachers also.

You will be given access to a comprehensive online learning platform which will provide them with detailed knowledge and information to support their successful completion of each unit. 

Further self-directed research is encouraged to expand learner’s understanding of key topics. 

For further information please contact us at Lancashire Adult Learning.

Or check our website.

For general information about other courses check out the website www.lal.ac.uk

The Additional Learning Support Team work across college supporting students with a variety of learning needs in different ways.  Support can be requested at enrolment or at any point throughout your course. For more information about ALS or for support with booking on a course telephone 0333 0031717. 

During the course our teachers will be marking and assessing your work as well as giving you positive and developmental feedback to ensure you are making the uppermost progress. You can also request to speak to one of our teachers to check your progress.

Clear deadlines will be provided for each unit to ensure the qualification is completed within the set time frame. 

Completion and progress on each unit is clearly identified on the learner’s online dashboard. 

Learners will receive regular written feedback throughout the course including opportunities for further development.